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Job Overview
Situated in West Didsbury, our Manchester Eye Hospital provides state-of-the-art eye care by a team of world-class specialists.  Join the team here and you’ll be supporting our patients in a full range of eye care services such as laser eye surgery, cataract surgery and lens replacement.
We have an exciting full-time opportunity for the right candidate to join our team. You’ll work along our teams ensuring a first-class patient service responsible for managing the reception area, greeting and directing patients and visitors in a professional manner, making up patient files and undertaking general administration

You’ll work full time, averaging of 37.5 hours per week covering shifts from Monday to Saturday, 7am and 7pm.
You'll be part of a multi-disciplined team contributing to the activity of the Patient Services Team. Responsibilities of the role will include: providing cover at the main hospital reception, being the first point of contact for patients and all other hospital visitors both in person and over the telephone, greeting patients and visitors at reception in a professional manner, supporting the Patient Services Team by assisting with patient queries before, and following consultation, billing, general administration support to Patient Services team.

You will have excellent interpersonal skills, the ability to prioritise and cope well with pressure. Great attention to detail. Excellent administrative skills and attention to detail. Effective written and oral communication skills. Ability to act as a resource for colleagues & staff. Good working knowledge of Optegra systems e.g. DGL, Medisoft. Good working knowledge of Microsoft Office including: Outlook, Excel, Word, PowerPoint. Represent the brand and all its’ Shared Values. Experience of working in a front of house/face to face customer service role. Experience of customer billing/accounts is useful. Private Healthcare experience is desirable.

Company Overview

We’ve transformed the lives of hundreds of thousands of people through our sight saving procedures.  We’re a small company that does big things with a family feel and people at the heart of it.  We work hard but we’re supported by each other.  From our beginnings in 2008 we’ve grown to be the UK’s Best Eye Hospital with thousands of five star reviews from our happy patients.  All because of the brilliant people who work here!

We want to do the best for our people.  We invest in creating the conditions for your success, whether that’s a modern and inviting place to work in, state of the art equipment, the right tools to do your job and great rewards for the success you bring.

As well as the fundamentals like competitive salary, great holiday and pension, we also offer an annual bonus, private health cover, free vision correction for staff with family and friends discount, free counselling and physio and access to thousands of discounts from all the big (and some small) names on the high street.

You’ll see and feel the Optegra difference when you walk through the door – and you’ll have every opportunity to really make a difference.

Optegra Eye Healthcare is an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness and diversity of every individual we work with.