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Master Data Coordinator

Head Office (North London)
Job Overview

Optegra are currently recruiting for a Master Data Coordinator on a 12 month Fixed Term Contract.


To support the Supply Chain and Performance Improvement Manager in the capture and maintenance of master data within the PAS system to best support and utilise core functionality.

To create and maintain data elements within the PAS – including diaries elements within the booking system to reflect agreed clinical capacity, appointment data to reflect clinical practice, contract data to capture correct pricing structures and letters / forms used for communication to patients.

To act as the first contact for new data applications from hospitals and central functions providing feedback and input into system support and integration of solutions.

To support hospitals in the maintenance of the planning system relevant to pathways, operating hours and payor streams.

To act as first contact for operational issues and failures of the system to perform for users as expected.

Core functions:

  • To collate and maintain records of information necessary to the input of master data (diary, contract/company and communication relevant) elements to the system.
  • Own accuracy of data entry.
  • Own data mapping of operational processes into system elements and identify key areas of risk or potential benefit to efficiency.
  • Continuously review and improve the data elements used within the PAS to model operational practice/pathways contributing to data accuracy, lean processes and system housekeeping.
  • Own or support projects to drive improvement and efficiency of the PAS in support of the business (hospitals and central functions).
  • Support hospitals and other central Lumeon users with the timely opening and maintenance of diary sessions in Lumeon (reflecting monthly plans as confirmed by hospitals) to agreed horizons.
  • Support hospitals with short notice changes to diary plans if impacted by master data and / or system configuration.
  • Become a Super-User for the relevant specialist areas within the PAS system.
  • Create and maintain SOPs capturing best practice of system processes.
  • Provide training for new or current users regarding system processes and best practice.
  • Root cause on system failures against user expectation, providing system level solutions rather than one-off fixes.
  • Support the SCPIM with the use of master data records to support planning and procurement processes.
  • Use PAS data to provide core reports for the business on KPIs for capacity and utilization.
  • Own the short-term capacity reporting mechanism and work with other stakeholders to help drive target utilization and efficiency and help identify areas of waste.




Technical/professional Competence

Data management

Planning experience desirable

Highly proficient in relevant PC/systems skills esp. Excel and other Microsoft applications

Highly numerate

Strong commercial and business acumen


Service Excellence

Consistent professional approach to completing data maintenance, planning and reporting duties



Able to communicate effectively with all relevant stakeholders to gain results in the role


Problem Solving and Decision Making

Excellent Problem solving and analytical skills

Solution focused

Process minded

Structured and organised way of working, able to challenge non-compliance


Planning and Organising

Highly organised, with a structured work plan/schedule

Excellent attention to detail


Flexible and open to change

Strong administrative approach



Works positively and co-operatively within a network or comparable environment

Motivated to achieve group success

Collaborates positively across the team to achieve shared objectives


Developing Self and Others

Constantly looking for opportunities to develop self and improve performance

Shares ideas for improvement across the business

Supports colleagues with their development where appropriate


Company Overview
Our passion is eyes, that’s why we have 7 dedicated Optegra hospitals which only look after eyes!
We started out with the aim of perfection. Our founder underwent eye surgery and afterwards thought “I can do better” and so Optegra was born with a commitment to provide the best eye health care possible. Our trust pilot scores shout as much – we’re the UK’s most trusted eye care provider!
On the note of striving for perfection, we’re a proud pioneer in eye healthcare in the UK. In fact, we have our very own eye sciences department which is constantly researching new technologies, partnering with leading UK universities across the country – searching for the best outcome for our patients.
We believe that our patients are individuals and are all special, so we ensure that each and every one has a consultation when they visit us. Our consultants are highly respected in their fields, are NHS trained and are all members of the Royal College of Ophthalmologists. We care passionately about our employees and those who partner with us by providing training so that we continue to be at the leading edge of our field, whether that be inside the hospitals working with patients, our optom referral partners or at head office where we work hard to support our network of hospital colleagues.
Our goal is to be the World’s most trusted choice for eye healthcare and we need dedicated people at all levels to help us achieve this.