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Lead Nurse (Ward and Outpatient)

Closing Date:
25 Oct 2019
Location:
Central London
Job Overview

Purpose of Post

The job holder will be responsible for participating in all aspects of the Ophthalmic service at Optegra, including surgery. They will provide excellent care to all patients, with specific responsibility for diagnostic testing, pre-operative assessment, peri-operative and post-operative care in the surgical and refractive suite of the hospital, and assisting with minor operations.                 

They will ensure a comprehensive level of care provision ensuring the patient is regularly updated to encompass change and will deliver highly skilled patient-centered care to all ophthalmic patients within the hospital. 

They will assist in maintaining an ‘out of hours’ emergency patient service for quality standards and continuity of care.   They will adhere to the principles of clinical governance and the Care Quality Commission (CQC) to assist in providing the most efficient and effective level of service.

Main Duties and Responsibilities

To promote a sensitive, responsive and caring approach to all patients, visitors and colleagues within the hospital environment.    To be responsible for the delivery of high quality, safe and effective patient care throughout the patients’ visit to Optegra.  To work in a manner that also ensures maximum efficiency, effective utilisation of resources and the seamless delivery of support to Consultants / Surgeons.

Patient Care

  • Use clinical judgement and analytical skills to pro-actively identify potential problems during the patients’ clinical pathway that require Consultant / Surgeon input.
  • Work with Consultant / Surgeon supporting them and delivering excellent care to patients during their clinical pathway.
  • Provide pre and post-operative instructions to patients/carers through effective communication as part of the clinical competency framework and holistic care of patients.
  • Provide clinical advice for staff, patients and their carers, within level of competency.
  • Administer drugs and treatments as prescribed according to the NMC guidelines for the Standards for Medicines Management 2008.
  • Using the clinical competency framework to provide holistic care to patients throughout their clinical pathway.
  • Maintain an awareness of the need to deliver care in a manner which demonstrates dignity and respect, this includes the provision of an appropriate level of privacy at all times.
  • Ensure effective communication is maintained with patients, relatives, carers, visitors, staff and others, in a manner that is consistent with their level of understanding, culture and background, seeking advice and assistance when appropriate.
  • To ensure that all communication takes place in a manner that reflects the organisations’ shared values.
  • Provide initial emergency care within level of competency and training.
  • To develop skills and undertake training to meet Hospital Competencies to carry out diagnostic tests or procedures required as part of the patient pathway.
  • To be aware of the legislation regarding Health and Safety and COSHH and to act accordingly.
  • Help to control and minimise the risk of cross infection by following the organisations’ Uniform Policy, and all procedures, policies and guidelines for the maintenance of a clean working environment, including decontamination and sterilisation of equipment.
  • Assist in maintaining and improving patient care by participating in quality initiatives e.g. Audit.

Administration

  • To assist with the organisation of notes and hospital lists to ensure safe and smooth running of hospital schedules.
  • To complete all administration tasks and reports that are requested of you within your role to the highest standard.
  • To ensure that all clinical documentation is completed legibly and comprehensively to agreed organisational and NMC standards and guidelines.
  • To observe patient confidentiality at all times, in accordance with the Data Protection Act (1998), Caldicott principles (2013-updated) and the organisational standards for Information governance.

Training and Development

  • To undertake all mandatory training as required.
  • To undertake specific equipment training as required.
  • Actively participate in induction programmes for new staff and provide ongoing support.
  • Participate in clinical supervision, staff training and departmental meetings as required.

Organisational

  • To maintain a safe environment for patients, visitors, and colleagues in line with hospital policy, Health and Safety at Work Act (1974), and the Management of Health and Safety at Work (1999).
  • Ensure correct storage of all equipment ensuring maintenance records are kept up to date and timely reporting of any problems to the appropriate person.
  • To ensure the correct procedures for documenting and reporting any accident or incident is followed, this includes the completion of incident forms and co operation with any investigation and subsequent action plans.
  • To be aware the requirements regarding the Duty of Candour.
  • To assist the Clinical Services Manager to ensure relevant levels of stock are available so that any treatment can be performed without undue delay.
  • To engage with the sharing of best practice skills with all colleagues.
  • Deliver service excellence reflecting the shared values of the organisation aiming to achieve consistently high levels of patient satisfaction.
  • Actively participate in appraisals and objective setting.
  • Learn and participate in the Service Excellence approach to customer and patient service and use these principles to provide exemplary standards of patient care.

This job description is not exhaustive and the post holder may be required to undertake such other duties from time to time as are consistent with the responsibility of the role.

Requirements

Competency

Essential Criteria

Desirable Criteria

Technical and Professional Competence

This area is all about having all the technical/ specialist skills to perform the job effectively.

 

  • Registered General Nurse
  • Current NMC registration
  • One year post qualification nursing experience
  • Computer and IT skills i.e. good working knowledge of Microsoft Office
  • Awareness of responsibilities in relation to NMC Professional Code of Conduct
  • Awareness of role of CQC

 

  • Qualification in Ophthalmology or Peri operative care
  • Previous experience in Ophthalmology, Theatre, General surgery or Outpatients
  • General knowledge of clinical governance
  • Awareness of other key regulatory guidance, e.g. Health and Social Care Act (2012)

Service Excellence

This is about doing all you can to satisfy and where possible exceed the expectations of the wide range of both internal customers and external patients and customers you deal with. (Internal customers means everyone at work to whom you provide a service and includes your colleagues and people in other Departments. External customers are all external suppliers, partners and members of the public.)

 

  • Flexibility in working pattern to meet the needs of the service
  • Displays the organisational shared values
  • Demonstrates a proactive, positive and optimistic attitude using common sense approach
  • Commitment to Service Excellence
  • Caring and empathetic nature

 

Communication

This is all about everybody making the effort to communicate with patients and employees at all levels in an appropriate, thoughtful and timely manner.

 

  • Effective written and oral communications skills
  • Flexible, pragmatic and articulate
  • Confident with senior colleagues, clinicians and key suppliers

 

 

Problem solving and decision making

This is all about looking for ways to overcome and learn from problems and challenges that arise.

 

  • Ability to problem solve, anticipate and prioritise appropriately
  • Ability to deal with challenging situations

Planning and organising

This is all about making the best use of the time you have available to you to do your job, working in an organised manner and planning to ensure you achieve your agreed work goals.

  • Ability to adapt to change within working situations
  • Demonstrates ability to work under pressure

 

 

Leadership

This is all about taking full responsibility for leading others to achieve the goals and objectives of Optegra.

 

 

  • Experience of teaching and supervising others

Teamwork

This is all about people working together effectively to achieve more than they possibly could working individually.

 

  • Ability to work well in a team but also without direct supervision

 

Developing self and others

This is all about being prepared to continually learn to better yourself and being prepared to help others to learn and develop to achieve their full potential.

 

  • Evidence of ongoing professional development
  • Willingness to undertake appropriate training and development

 

 


Company Overview
Our passion is eyes, that’s why we have 7 dedicated Optegra hospitals which only look after eyes!
 
We started out with the aim of perfection. Our founder underwent eye surgery and afterwards thought “I can do better” and so Optegra was born with a commitment to provide the best eye health care possible. Our trust pilot scores shout as much – we’re the UK’s most trusted eye care provider!
 
On the note of striving for perfection, we’re a proud pioneer in eye healthcare in the UK. In fact, we have our very own eye sciences department which is constantly researching new technologies, partnering with leading UK universities across the country – searching for the best outcome for our patients.
 
We believe that our patients are individuals and are all special, so we ensure that each and every one has a consultation when they visit us. Our consultants are highly respected in their fields, are NHS trained and are all members of the Royal College of Ophthalmologists. We care passionately about our employees and those who partner with us by providing training so that we continue to be at the leading edge of our field, whether that be inside the hospitals working with patients, our optom referral partners or at head office where we work hard to support our network of hospital colleagues.
 
Our goal is to be the World’s most trusted choice for eye healthcare and we need dedicated people at all levels to help us achieve this.