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Healthcare Technician (Diagnostics)

Location:
Surrey
Job Overview

Purpose of Post

 

The job holder will be expected to participate in all aspects of the Ophthalmic service at Optegra.  As part of a multi discipline team with an emphasis on quality patient care, they will ensure a comprehensive level of care provision to all ophthalmic patients, their relatives or carers, across clinical and some administrative disciplines.

 

The job holder will work alongside other clinical team members and optometrists for outpatient consultations and pre assessment of patients, ensuring any concerns are reported as appropriate to the nursing team.

 

The job holder will adhere to the principles of integrated clinical governance and the Care Quality Commission (CQC) requirements in order to provide the most efficient and effective level of service. 

 

Main Duties and Responsibilities

 

  • Hold accountability for the delivery of high quality patient care throughout their visit to Optegra.

  • Work closely with clinical and patient services staff to ensure the smooth running of operating lists.

  • Actively support and assist patients on surgery days ensuring effective communication.

  • Handling patient enquiries effectively, by means of referral to a medical practitioner if necessary, and providing service excellence.

  • Provide basic advice on health promotion, with particular reference to ophthalmic surgery.

  • Provide pre and post-operative care, within level of competence, to patients and their carers.

  • Be aware and sensitive to patients’ and relatives’ needs and adopt an empathetic and personal approach at all times.

  • Organise notes and hospital lists to ensure smooth running of hospital schedules, using the ERM system or manual records as appropriate.

  • Preparation of consulting/examination/treatment rooms throughout the day ensuring rooms are tidy, stocked with appropriate equipment, stationery etc.

  • To offer non-clinical advice regarding appointments and tests.

  • Effective day to day management of the diagnostic equipment, including scheduling of patients and back up of diagnostic information.

  • Patient data management, ensuring efficient operation of the equipment including any   transfer of files between computers.

  • The cleaning, preparing and assembling of associated surgical equipment prior to and during treatment, in line with CQC guidelines and company protocols.

  • Opening up and closing down of all consulting rooms and diagnostic rooms ensuring all equipment is clean and operational reporting any faults in equipment to Clinical Services Manager.

  • Undertake training and reach a level of competence as a laser technician in the Refractive Theatre.

  • Work with all staff to ensure an awareness of the uses, safety precautions and handling of equipment within the clinical areas.

  • Ensure correct storage of all equipment, taking responsibility to report any concerns to the appropriate manager.

  • To assist in the control of cross infection by working to the Hospital policy regarding Uniform Policy, the maintenance of a clean working environment, decontamination and sterilisation procedures.

  • To follow correct procedures for documenting and reporting any accident or incident.

  • To assist the Clinical Services Manager with suppliers to ensure relevant levels of stock are available so surgery can be performed without delay.

Requirements

Competency

Essential Criteria

Desirable Criteria

Technical and Professional Competence

This area is all about having all the technical/ specialist skills to perform the job effectively.

 

  • Basic Life Support competent
  • Achieved or working towards NVQ levels 2 or 3 in Health and Social Care
  • Strong IT skills ie good working knowledge of Microsoft Office including: Outlook, Excel, Word, PowerPoint
  • Experience of working in a healthcare environment

 

  • Experience of working in ophthalmology an advantage

 

Service Excellence

This is about doing all you can to satisfy and where possible exceed the expectations of the wide range of both internal customers and external patients and customers you deal with. (Internal customers means everyone at work to whom you provide a service and includes your colleagues and people in other Departments. External customers are all external suppliers, partners and members of the public.)

 

  • Represent the Companies Shared Values
  • Commitment to service excellence

 

 

Communication

This is all about everybody making the effort to communicate with patients and employees at all levels in an appropriate, thoughtful and timely manner.

 

  • Effective written and oral communication skills

 

 

Problem solving and decision making

This is all about looking for ways to overcome and learn from problems and challenges that arise.

 

  • Ability to work within necessary boundaries
  • Problem solving and analytical skills
  • Demonstrates a proactive, positive and optimistic attitude using common sense approach

 

 

Planning and organising

This is all about making the best use of the time you have available to you to do your job, working in an organised manner and planning to ensure you achieve your agreed work goals.

  • Able to set key goals and objectives and work towards these
  • Flexible, pragmatic and articulate
  • Demonstrates ability to cope under pressure

 

 

Leadership

This is all about taking full responsibility for leading others to achieve the goals and objectives of Optegra.

 

  • Ability to deal with challenging behaviours

 

 

Teamwork

This is all about people working together effectively to achieve more than they possibly could working individually.

 

  • Ability to act as a resource for colleagues
  • Confident with senior colleagues, clinicians and key suppliers
  • Ability to operate in a multi-cultural environment